Where is the Caribbean Beach Resort?
In the Epcot Resort area, and not far from Disney-MGM Studios.
What is Customs House?
Customs House is where you check-in, and houses the Front Desk, Guest Services and Bell Services.
What is Old Port Royale?
Old Port Royale Center Towne is located between Martinique and Trinidad North. This is where you'll find the
food court, restaurant, shop, pool, and marina.
Where are the guest rooms located?
Rooms are housed in two-storey buildings in six separate 'island villages' surrounding the lake, Barefoot Bay.
The villages are - Martinique, Trinidad North, Trinidad South, Jamaica, Aruba, and Barbados.
What will I find in my guest room?
Rooms feature TV, armoire, nightstand, small table & 2 chairs. Most have two double beds, some with king.
The vanity area has 2 pedestal sinks with mirrors, with a seperate bathroom. Decorated in soft pastels and
white wood furniture, with ceiling fans. Rooms offer stocked mini-bars (fee) and coffee makers with coffee and
tea. Refrigerators are available upon request for a daily charge of $10.
There are refillable mugs and ponchos in my room, are they free?
No, if you use them the charge will be added to your room bill.
How many people can a room accomodate?
Standard rooms have a maximum four-person room occupancy.
What views are available?
There are two views available - water view rooms, which overlook the lake or pool, & standard view rooms.
Where are the best room locations?
Rooms in Martinque buildings 24, 25 & 26, and Trinidad North are nearest to Old Port Royale.
Barbados is nearest to Customs House.
Jamaica and Aruba offer more secluded and quieter rooms. The quickest way from rooms in Jamaica and
Aruba to Old Port Royale is across the bridge via Parrot Cay.Rooms in Trinidad South are farthest from Old Port Royale, but should therefore be quietest. Look at the Resort map to see bus stop locations in relation to
buildings. Buildings don't have elevators, so request a first floor room if you have mobility problems.
Which buildings are smoking?
Smoking optional buildings are -
Martinique 21, Trinidad North 31, and Aruba 51.
What happens at check-in?
You'll receive your room key (plastic card), a small 'guidebook', park maps, and a copy of 'Tradewinds' the
resort's newsletter. You'll also have the option of leaving credit card details so that you can charge anything
you purchase during your stay to your room card.
Are there childcare facilities?
There are no on-site childcare facilities. Kindercare offers in-room babysitting. Reservations should be made
24 hours in advance. Call 407-827-5444.
Is there a games arcade?
The latest video and computerized games can be found at Goombay Games Arcade, located in Old Port Royale.
Is there a character meal?
No, there are no character meals at this Resort.
Where can I get refillable mugs?
From the Old Port Royale Food Court.
Where can I find Disney transportation?
There is a bus stop at each village, Old Port Royale, and Customs House.
Direct buses run to Magic Kingdom, Epcot, Disney-MGM Studios, Animal Kingdom, Downtown Disney,
Typhoon Lagoon and Blizzard Beach. Each bus makes a stop at each village enroute.
How do I get to Custom House?
Take the internal bus to the Barbados Village bus stop. The Custom House is located across the street.
How do I get to Old Port Royale?
Take the internal bus, which circles the Resort twice before leaving to Old Port Royale. You may also enjoy a
scenic walk around the promenade to Old Port Royale.
How do I get from village to village?
The internal bus will transport you from village to village. These buses will circle the Resort twice before leaving.
Where can I rent boats?
Barefoot Bay Marina is the location for rental of Mercury WaterMouse boats, canopy and Suntracker pontoon
boats, pedal boats, canoes and sailboats.
Where can I rent bikes?
Surrey and Mongoose bicycles are available for hire from Barefoot Bay Marina.
Is there a playground?
Playgrounds are located on the white sand beaches of Barbados, Jamaica and Trinidad South.
Is there a beach?
Yes, there are seven white sand beaches, where you can sway in a hammock under a palm tree!
What is Parrot Cay?
Parrot Cay is the exotic island getaway, accessible by bridge, in the middle of Barefoot Bay, which features beautiful foliage, a playground and a picnic area.
Where can I buy groceries?
Calypso Trading Post offers a small selection of groceries and sundries.
Is there a shop?
Island Treasures and Trinkets can be found at the Calypso Trading Post & Straw Market. Conveniently located
in Center Towne at Old Port Royale Resort, guests can find everything from today's newspaper to the latest in island resort wear.
Is there a pool?
Enjoy any one of six heated quiet pools at each of the islands. The heated feature pool with waterfalls,
waterslide, shooting water cannons, spa and kiddie pool is located at Old Port Royale. The pools are reserved
for the exclusive use of Caribbean Beach Resort guests.
What time is the pool open?
The pools are open from 7am - 12 midnight.
Are towels provided at the pool?
No, you must take towels from your room. Call Housekeeping for extra towels.
Are we allowed to swim in the lake?
Swimming is not allowed in the lake areas due to the high level of marine traffic.
Where can we dine?
Old Port Royale Food Court offers a variety of menus for breakfast, lunch, dinner and everything in between.
Shutters at Old Port Royale is a sit-down restaurant, and features American cuisine inspired by the flavors of
the Caribbean -- such as Island wings, smoked prime rib, pan-seared red snapper, oven-roasted jerk chicken
-- plus a full bar with tropical specialties. Decor reflects the colors of the Caribbean and the ambience is
comfortable and cozy. There is also a full bar and pool bar.
Is room service available?
Blue Runner Pizza and Meal Delivery offers pizza, salads and fried chicken from 4pm - 11:30pm.
Where are the nearest ATM locations?
An ATM machine can be found at Old Port Royale. Additional ATMs are located at each theme park, the
Downtown Disney Area, as well as all Resorts (lobby area).
Where can I purchase stamps and where is the mailbox?
Stamps can be purchased at the Calypso Trading Post at Old Port Royale, and at Guest Services at Custom
House. There are mailboxes at both locations.
Where can I make dining priority seating arrangements or purchase tickets?
Priority seating for most Walt Disney World restaurants can be made by touching the WDW DINE button on
your in-room phone or by visiting Guest Services. Theme Park tickets are available at either the front desk or
Guest Services.
What time is check-in?
Normal check-in time is after 3:00pm. For early travellers, every effort will be made to get you settled in as
soon as possible.
What time is check-out?
Check-out time is before 11:00am. Later check out may be requested. Express check-out is available to
guests with American Express, MasterCard, Visa, Disney Credit Card, Discover, Diners Club or JCB.
Where do I get...?
Extra pillows, & blankets, bed rails, baby cribs, handicap aids, extra hangers, towels, refrigerators,
coffeemakers, or any other sundry items are available from Housekeeping.
Where do I find the ice machines?
Ice machines are located in the center of all buildings on both floors near the house phones. Vending
machines are located on the first floor by the ice machine.
Is there a dry-cleaning service?
Yes, laundry bags and lists are located in the closet in your room. One day service is available if received
by 8:30am.
Is there a guest laundry?
Coin-operated washers and dryers, as well as change machines are located in each village pool area.
Is luggage assistance available?
Yes, through Bell Services. When you arrive at the resort, someone from Bell Services will assist you to your
room with your luggage. For departure from your room, touch LUGGAGE ASSISTANCE button on your in-room
phone to make an appointment 24 hours in advance or call at least 30 minutes prior to departure. Gratuity not included.
If I use the package delivery service in the parks, where do I pick them up?
If you shop at any merchandise location at the Magic Kingdom Park, Epcot, Disney-MGM Studios, Disney's
Animal Kingdom Theme Park, or the Downtown Disney area, and choose to have your packages delivered
back to your resort, they can be picked up the following day at
Does the Resort have wheelchairs available for guest use?
Yes, a limited number of wheelchairs are available at Guest Services. There is no charge, but a credit card guarantee may be required. A limited number or wheelchairs and motorized wheelchairs are available to rent
at the theme parks
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